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- Mar, 14 2024
UJET: Revolutionising Customer Support with Cutting-Edge Technology
- Omnichannel Support: UJET enables businesses to provide seamless support across various channels, including voice, chat, email, and SMS. This ensures that customers can reach out using their preferred method, creating a more personalised experience.
- CRM Integration: UJET seamlessly integrates with popular CRM platforms, such as Salesforce and Zendesk, enabling agents to access customer information and interaction history from within the UJET interface.
- Visual IVR: UJET's Visual IVR feature allows customers to navigate support menus visually through their mobile devices, simplifying the self-service process and reducing the need for agent assistance.
- Virtual Hold: UJET's virtual hold feature allows customers to request a callback instead of waiting in long queues, improving customer satisfaction and reducing call abandonment rates.
- Smart Actions: UJET's smart actions feature allows businesses to create customizable automations and workflows, streamlining support processes and increasing agent efficiency.
Talkdesk: Talkdesk is a cloud-based contact centre platform known for its scalability and flexibility. It offers advanced features such as intelligent routing, real-time analytics, and robust integrations with leading CRM and communication tools.
Genesys Cloud: Genesys Cloud is an all-in-one cloud contact centre solution that provides omnichannel support, workforce engagement management, and AI-powered analytics. It offers a scalable and feature-rich platform suitable for businesses of all sizes.
Five9: Five9 is a cloud contact centre solution that focuses on improving agent productivity and customer experience. It offers features such as omnichannel support, intelligent routing, and comprehensive analytics.
Knowledge Base and Resources: UJET offers a comprehensive knowledge base, documentation, and self-help resources to empower businesses and their support teams. These resources cover various topics, including platform usage, troubleshooting, and best practices.
Community Forum: UJET’s community forum allows businesses to connect with other UJET users, share insights, and seek advice on optimising the platform for their specific needs. It serves as a valuable platform for collaboration and knowledge exchange.
UJET’s pricing plans typically include:
Essentials: This plan is designed for small businesses or startups with basic support requirements. It includes essential features to deliver efficient customer support.
Pro: The Pro plan is suitable for growing businesses that require advanced features to enhance their support operations and improve agent productivity.
Enterprise: The Enterprise plan caters to larger organisations with complex support needs. It offers a comprehensive suite of features, customizations, and dedicated support.
- Improved Customer Satisfaction: UJET's omnichannel capabilities ensure that customers can reach out through their preferred channels, enhancing their satisfaction and overall experience.
- Enhanced Agent Productivity: UJET's intelligent call routing and advanced features empower agents to handle customer inquiries more efficiently, leading to increased productivity and reduced handling times.
- Streamlined Workflows: UJET's smart actions and automation capabilities enable businesses to create streamlined workflows, reducing manual tasks and optimising support processes.
