Salesmate CRM vs Bigin by Zoho CRM: Which Suits Your Business Better?

Introduction
In today’s fast-paced business world, Customer Relationship Management (CRM) software has become an essential tool for businesses of all sizes. These CRM solutions help companies streamline their sales processes, manage customer relationships effectively, and improve overall productivity. Salesmate CRM and Bigin by Zoho CRM are two popular options in the market, each offering unique features and capabilities. In this article, we will compare Salesmate CRM and Bigin by Zoho CRM to help you determine which CRM solution is better suited for your business.
Salesmate CRM Features
  • Contact and Lead Management: Salesmate CRM allows you to centralize all your contacts and leads in one place, making it easy to track interactions, assign tasks, and manage follow-ups.
  • Pipeline Management: With Salesmate CRM, you can visualize your sales pipeline and track deals at every stage. This feature helps you prioritize leads, forecast sales, and close deals faster.
  • Email Integration: The CRM seamlessly integrates with popular email clients, allowing you to track and manage all your email communications within the CRM platform. This integration helps improve collaboration and eliminates the need for switching between multiple applications.
  • Sales Automation: Salesmate CRM automates repetitive tasks, such as data entry, follow-ups, and scheduling, saving valuable time for your sales team. This automation ensures that your sales processes are efficient and consistent.
  • Reporting and Analytics: The CRM provides robust reporting and analytics capabilities, giving you insights into your team's performance, sales trends, and revenue forecasts. This data-driven approach helps you make informed business decisions.
Bigin by Zoho CRM Features
Bigin by Zoho CRM is a lightweight CRM solution designed specifically for small businesses and startups. It offers essential features to manage customer relationships effectively. Some notable features of Bigin by Zoho CRM include:

  • Contact Management: Bigin allows you to store and organize all your customer information in a central database. You can track interactions, set reminders, and manage follow-ups to ensure timely communication.
  • Deal Management: With Bigin, you can track your sales deals and their progress through different stages. This feature helps you focus on the most promising opportunities and close deals faster.
  • Email Integration: The CRM integrates with popular email services, enabling you to manage your emails from within the CRM platform. You can view, send, and track emails, ensuring that all communication is logged in one place.
  • Task Automation: Bigin automates repetitive tasks, such as lead assignments, follow-ups, and notifications, improving your team’s efficiency and productivity. This automation feature frees up time for your sales team to focus on building relationships and closing deals.
  • Customization: Bigin allows you to customize the CRM to suit your business needs. You can add custom fields, create personalized views, and configure workflows to match your unique sales processes.

Salesmate CRM vs Bigin by Zoho CRM
Salesmate CRM pricing
39.00 / month
  • STARTER
  • PRO
  • BUSINESS
Details:

STARTER: For small teams - $ 39 Per month , PRO: For growing teams - $ 66 Per month, BUSINESS: For medium & large teams - $ 199 Per month

Bigin by Zoho CRM pricing
400.00 / month
  • EXPRESS Plan
  • PREMIER Plan
Details:

EXPRESS Plan: ₹400 /user/month/billed yearly , PREMIER Plan: ₹720/user/month/billed yearly

User Reviews
Salesmate CRM has received positive reviews from users, with many praising its ease of use, robust feature set, and excellent customer support. Users appreciate the intuitive interface and the ability to customize the CRM according to their specific business requirements. They also highlight the seamless integration with other tools and platforms, which enhances overall workflow efficiency.

Bigin by Zoho CRM has also garnered positive feedback from users. They appreciate its simplicity and user-friendly interface, making it easy to navigate and understand. Users find the contact and deal management features particularly useful for organizing their sales processes. Additionally, users commend the affordability of the CRM, especially for small businesses with limited resources.

Salesmate CRM Integration
Salesmate CRM provides a wide range of integrations to enhance its functionality and connect with other tools and platforms. It offers seamless integration with popular applications such as G Suite, Office 365, Zapier, Mailchimp, QuickBooks, Slack, and many more. These integrations enable you to streamline your workflows, automate tasks, and synchronize data across different systems.
Bigin by Zoho CRM Integration
Bigin by Zoho CRM also offers integration options to extend its capabilities. As part of the Zoho ecosystem, it integrates well with other Zoho products, such as Zoho Mail, Zoho Books, Zoho Campaigns, Zoho Desk, and more. Additionally, Bigin supports integration with third-party applications via Zapier, allowing you to connect with hundreds of apps and automate data transfer and actions.

Overall, both Salesmate CRM and Bigin by Zoho CRM provide integration options to enhance their functionality and connect with other tools. Your choice between the two would largely depend on your specific business requirements, the existing tools you use, and the level of customization and automation you need. It’s advisable to evaluate the integration capabilities of each CRM based on your unique needs to determine which one aligns better with your business processes.

Scalability and Customization
Salesmate CRM is known for its scalability, catering to businesses of various sizes. As your business grows, Salesmate CRM offers the flexibility to adapt and expand, ensuring that the CRM can accommodate your evolving sales processes and increasing user base.

Bigin by Zoho CRM, while designed specifically for small businesses, still offers a level of customization to suit individual needs. Users can customize fields, views, and workflows to align with their unique sales processes. However, as the business grows and requirements become more complex, it may be necessary to consider migrating to a more robust CRM solution within the Zoho suite, such as Zoho CRM, which provides advanced features and scalability options.

Salesmate CRM user reviews
Here are some customer reviews for Salesmate CRM: 

  • Feature-rich, Great development path, Awesome service team – Bismark D.

Small-Business(50 or fewer emp.)

  • User friendly crm which helps communication with leads easy. – Smrithy R.

Small-Business(50 or fewer emp.)

  • Ease of customization and very lightweight tool, it is cloud software so we can easily log in from any device.- Naveen k.

Onboarding Specialist

Mid-Market(51-1000 emp.)

  • Amazing customer service. It requires little experience with CRM and you’ll intuitively understand how to use the system. – Richard L.

APAC SALES MANAGER

Small-Business(50 or fewer emp.)

  • Easy to use the application where you have everything separately from a pipeline, contacts, company, events, and activities. – Duarte C.

Especialista técnico

Small-Business(50 or fewer emp.)

  • The Zoho Bigin CRM application offers a robust set of tools for task and activity tracking, allowing me to stay organized and focused on my daily responsibilities. – Humera K.

Mid-Market(51-1000 emp.)

  • Does not offer any help with the installation, when you are new in the CRM area, there is not much help available, we started to understand a couple of weeks that were using the CRM. –  Omar N.

Sales Manager

Small-Business(50 or fewer emp.)

  • One thing I wish was more streamlined with Bigin is tracking email communication with prospects.  – Thomson T.

Small-Business(50 or fewer emp.)

Choosing the Right CRM for Your Business
  • Business Size and Complexity: If you're a small business with straightforward sales processes and limited resources, Bigin by Zoho CRM may be a suitable choice. Its affordability and ease of use make it an accessible option for businesses starting their CRM journey.
  • Feature Requirements: Assess the key features offered by each CRM and determine which aligns better with your business needs. Salesmate CRM provides a comprehensive set of features, including advanced automation and reporting capabilities, making it suitable for businesses that require more robust functionalities.
  • Integration Needs: Evaluate your existing tech stack and the compatibility of each CRM with your current tools. Consider the level of integration required and the ease of data transfer between platforms.
  • Scalability: Consider your long-term growth plans and whether the chosen CRM can accommodate your evolving needs. Salesmate CRM offers scalability options, making it suitable for businesses that anticipate significant growth in the future.
Conclusion
In conclusion, Salesmate CRM and Bigin by Zoho CRM are both powerful solutions that can help businesses streamline their sales processes and improve customer relationships. Salesmate CRM offers a comprehensive feature set, advanced automation, and scalability options, making it suitable for businesses of all sizes. Bigin by Zoho CRM, on the other hand, is a lightweight and affordable option, ideal for small businesses with simpler sales processes. Assessing your specific requirements and aligning them with the features, pricing, user reviews, integration capabilities, and scalability of each CRM will ultimately help you make an informed decision that suits your business better.
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