Freshsales CRM vs Nimble CRM: A Comparative Analysis

What is Freshdesk CRM?
Freshsales CRM and Nimble CRM are two popular solutions that provide businesses with the necessary tools to streamline their sales processes, enhance customer interactions, and drive revenue growth. In this article, we will conduct a comparative analysis of Freshsales CRM and Nimble CRM, focusing on their features, pricing, user reviews, integration capabilities, and customer support.
Freshsales CRM Features
  • Contact Management: Freshsales CRM allows users to capture, store, and organize contact information in a centralized database. It provides a 360-degree view of each contact, including their interactions, deals, and social media profiles.
  • Deal Management: The platform enables sales teams to track and manage deals throughout the sales cycle. Users can set up customized deal stages, assign tasks, and monitor progress to ensure deals are moving forward smoothly.
  • Email Tracking and Campaigns: Freshsales CRM offers email tracking capabilities, allowing users to know when their emails are opened and clicked. It also supports email campaigns, enabling users to create personalized email templates, automate follow-ups, and track campaign performance.
  • Sales Analytics and Reporting: The CRM provides robust analytics and reporting features, offering insights into sales performance, revenue forecasts, and team productivity. Users can generate customizable reports and dashboards to track key metrics.
Nimble CRM Features
  • Contact Management: Nimble CRM centralizes contact information from various sources, including email, social media profiles, and other applications. It automatically updates contact details and enriches profiles with social media insights.
  • Social Media Integration: The platform integrates with popular social media platforms, such as Twitter, LinkedIn, and Facebook, allowing users to view social media activities and engage with contacts directly from the CRM.
  • Sales Intelligence: Nimble CRM provides users with actionable insights about their contacts by aggregating information from multiple sources. It automatically creates detailed contact profiles, including contact history, interactions, and engagement metrics.
  • Task and Activity Management: The CRM enables users to create tasks, set reminders, and manage their activities within the platform. It helps teams stay organized and ensures timely follow-ups with prospects and customers.
Freshsales CRM vs Nimble CRM
When comparing Freshsales CRM and Nimble CRM, it’s important to consider their differences and similarities. Both platforms offer robust CRM functionalities, but their focus areas and strengths may vary. Here are some key points of comparison:


  • User Interface: Freshsales CRM features a modern and intuitive user interface, making it easy for users to navigate and perform tasks. Nimble CRM also offers a user-friendly interface with a strong emphasis on social media integration.


  • Contact Management: Freshsales CRM provides a comprehensive contact management system, offering a 360-degree view of each contact. Nimble CRM focuses on gathering and consolidating contact information from various sources, providing a unified view of contacts.


  • Email Integration: Freshsales CRM offers seamless email integration, allowing users to send and track emails directly from the platform. Nimble CRM also integrates with email systems but places more emphasis on social media interactions.


  • Sales Analytics: Freshsales CRM provides robust sales analytics and reporting capabilities, enabling users to track key sales metrics and generate customized reports. Nimble CRM, on the other hand, offers limited built-in analytics and reporting features, although it provides insights and intelligence about contacts through its sales intelligence functionality.


  • Pricing: When it comes to pricing, Freshsales CRM and Nimble CRM offer different plans to cater to the needs of various businesses. Freshsales CRM provides a range of pricing tiers, including a free plan for small teams, as well as paid plans with additional features and advanced functionality. Nimble CRM also offers different pricing options, with plans designed for individual professionals and small to mid-sized teams.

Freshsales CRM Pricing


Freshsales CRM offers a variety of pricing options to accommodate businesses of different sizes and requirements. Here are the main pricing tiers offered by Freshsales CRM:


  • Growth  Plan – free for 3 users

Powerful CRM automation to help growing sales teams avoid repetitive work and spend more time selling.

₹999 /user/month, billed annually

₹1,199 /user/month, billed monthly


  • Pro Plan – 

Everything you need to manage multiple sales teams and grow revenue like a pro

₹2,799 /user/month, billed annually

₹3,399 /user/month, billed monthly


  • Enterprise Plan – 

CRM your way with advanced customization, governance, and controls

₹4,999 /user/month, billed annually

₹5,999 /user/month, billed monthly


Nimble CRM Pricing


Nimble CRM offers different pricing plans tailored to the needs of individual professionals, small teams, and growing businesses. Here are the main pricing tier offered by Nimble CRM:


  • Nimble Business: The Nimble Business plan starts at $24.50  per user per month (billed annually) , $29.90 per user per month (billed monthly) and offers enhanced CRM functionalities, including team collaboration, pipeline management, and customizable data fields.

Freshsales CRM Integration
  • Email Integration: Freshsales CRM integrates with popular email platforms like Gmail and Outlook, allowing users to send and receive emails directly within the CRM. It also tracks email opens and clicks.
  • Calendar Integration: Users can sync their calendars with Freshsales CRM to schedule meetings, set reminders, and view their schedule within the CRM interface.
  • Communication Integration: Freshsales CRM integrates with communication tools like phone systems and VoIP providers, enabling users to make calls and log call activities directly from the CRM.
  • Collaboration Integration: Freshsales CRM integrates with collaboration tools like Slack and Microsoft Teams, facilitating seamless communication and information sharing among team members.
Nimble CRM Integration
  • Email Integration: Nimble CRM integrates with popular email platforms, including Gmail and Office 365, allowing users to send, receive, and track emails within the CRM.
  • Social Media Integration: Nimble CRM integrates with social media platforms like Twitter, LinkedIn, and Facebook, enabling users to view and engage with contacts' social media activities.
  • Sales and Marketing Integration: Nimble CRM integrates with various sales and marketing tools, such as Mailchimp and HubSpot, allowing users to synchronize data and streamline their sales and marketing efforts.
Freshsales CRM Customer Support
Freshsales CRM provides comprehensive customer support to assist users with any issues or queries they may have. The customer support offerings include:


  • Knowledge Base and Documentation: Freshsales CRM offers a detailed knowledge base and documentation, providing users with step-by-step guides, FAQs, and troubleshooting articles to help them navigate and utilize the CRM effectively.


  • Email Support: Users can reach out to the Freshsales CRM support team via email to seek assistance or clarification regarding any technical or functional aspects of the CRM.


  • Live Chat Support: Freshsales CRM offers live chat support, allowing users to chat directly with the support team in real-time and get immediate responses to their queries or concerns.


  • Phone Support: Freshsales CRM provides phone support for more urgent or complex issues, enabling users to speak directly with a support representative for personalized assistance.

In the competitive CRM landscape, both Freshsales CRM and Nimble CRM offer valuable features and functionalities to help businesses manage their customer relationships effectively. Freshsales CRM focuses on providing a comprehensive sales management solution with robust analytics capabilities, while Nimble CRM emphasizes social media integration and contact intelligence. When selecting between the two, businesses should consider their specific requirements, budget, and preferences for features such as contact management, email integration, analytics, and customer support. By thoroughly evaluating these factors, businesses can make an informed decision and choose the CRM solution that best aligns with their needs and goals.
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