By HotelRunner
About HotelRunner
HotelRunner is a cloud-based platform that provides hotels of all sizes with a range of tools and features to manage their operations effectively. It offers solutions for various aspects of hotel management, including online bookings, reservations management, guest communication, revenue management, and reporting. HotelRunner aims to simplify the hotel management process, automate tasks, and provide hoteliers with actionable insights to drive success.
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HotelRunner features
  • Online Booking Management: HotelRunner provides a user-friendly booking engine that allows hotels to accept direct online bookings through their website. The system supports multiple languages and currencies, making it easy for guests to make reservations.
  • Channel Management: HotelRunner enables hoteliers to manage their presence on various online travel agencies (OTAs) and distribution channels from a single platform. This ensures consistent room availability, rates, and inventory across multiple channels, reducing the risk of overbooking and maximising revenue potential.
  • Reservation Management: HotelRunner's reservation management features allow hoteliers to efficiently handle all aspects of the booking process. This includes managing reservations, updating availability, handling modifications and cancellations, and generating confirmation emails.
  • Guest Communication: HotelRunner facilitates effective communication with guests through automated emails and messages. Hoteliers can send pre-arrival and post-stay emails, request guest feedback, and communicate important information to enhance the guest experience.
  • Revenue Management: HotelRunner provides revenue management tools to help hoteliers optimise their pricing strategies. This includes rate management, dynamic pricing, and the ability to analyse market demand and competitor rates.
  • Reporting and Analytics: HotelRunner offers comprehensive reporting and analytics features that provide hoteliers with valuable insights into their business performance. The system generates detailed reports on occupancy rates, average daily rate (ADR), revenue per available room (RevPAR), and other key performance indicators.
HotelRunner Demo: Exploring the System's Functionality
Before investing in a hotel management solution like HotelRunner, hoteliers often seek a firsthand experience of the system’s functionality. HotelRunner offers a demo version that allows users to explore the various features and capabilities of the platform. During the demo, users can navigate through the interface, interact with key modules, and experience how HotelRunner can streamline their hotel operations. The demo provides valuable insights into the system’s user-friendliness, functionality, and suitability for different types of properties.
HotelRunner Support: Assisting Hotels Every Step of the Way
HotelRunner is committed to providing reliable customer support to its users. The support team is available to assist with technical issues, answer inquiries, and provide guidance on using the system effectively. HotelRunner offers support options such as phone support, email assistance, live chat, and a comprehensive knowledge base with helpful resources such as user guides and FAQs. The dedicated support ensures that hoteliers can rely on HotelRunner’s assistance to overcome any challenges and optimise their operations.
HotelRunner offers flexible pricing options that cater to the unique needs and budgets of different types of hotels. The pricing structure takes into account factors such as the number of rooms, property size, and additional features or services required by the hotel. HotelRunner aims to provide affordable solutions that deliver value for money and help hotels achieve their operational and financial goals. To obtain accurate pricing information, it is recommended to contact HotelRunner directly or visit their official website to request a personalised quote based on your specific needs.
Why Choose HotelRunner?
Onboarding Sessions: HotelRunner typically starts the training process with onboarding sessions. These sessions are designed to familiarise users with the system’s interface, navigation, and key features. During the onboarding sessions, users will receive guidance on how to set up their property, configure rates and availability, manage reservations, and utilise other essential functionalities.


Webinars: HotelRunner conducts webinars on various topics to provide in-depth training and guidance. These webinars cover specific modules or features of the system, allowing users to dive deeper into specific areas of interest or need. Webinars are usually conducted by HotelRunner’s experts who provide valuable insights, tips, and best practices for using the system effectively.


Documentation: HotelRunner offers a comprehensive library of documentation, including user guides, manuals, tutorials, and FAQs. These resources serve as valuable references for users to explore specific functionalities or troubleshoot issues independently. The documentation is accessible through HotelRunner’s website and can be downloaded or accessed online for easy reference.


Video Tutorials: HotelRunner provides video tutorials that offer step-by-step guidance on using various features and functionalities of the system. These tutorials are designed to cater to different learning styles and provide visual demonstrations of the processes involved. Users can follow along with the videos and learn at their own pace.


Dedicated Support: HotelRunner’s support team is readily available to assist users with any questions, issues, or training needs. They can provide personalised guidance, answer inquiries, and offer troubleshooting assistance. Users can reach out to the support team through various channels, including phone, email, and live chat.


HotelRunner is a comprehensive solution designed to streamline hotel operations, enhance guest experiences, and maximise revenue. In this article, we will explore the various aspects of HotelRunner, including its pricing, demo, reviews, support, features, software, integration capabilities, property management functionalities, and training options.

HotelRunner Integration: Seamlessly Connect with Other Systems
HotelRunner offers integrations with various third-party systems and services to provide a seamless and integrated hotel management experience. Some common integrations include:


Online Travel Agencies (OTAs): HotelRunner integrates with popular OTAs such as, Expedia, and Airbnb. This integration allows for seamless connectivity, automatic updates of availability and rates, and real-time synchronisation of reservations.


Channel Managers: HotelRunner integrates with channel managers like SiteMinder and RateTiger. This integration allows hoteliers to manage rates, availability, and reservations across multiple OTAs from a centralised platform, reducing manual efforts and minimising the risk of overbooking.


Accounting Software: HotelRunner integrates with accounting software platforms such as QuickBooks and Xero. This integration automates the transfer of financial data, including revenue, expenses, and guest folios, between HotelRunner and the accounting software, ensuring accurate financial reporting and eliminating the need for manual data entry.


Payment Gateways: HotelRunner integrates with popular payment gateways, allowing hotels to accept secure online payments from guests. This streamlines the payment process and provides a convenient and secure payment experience for guests.

HotelRunner Reviews
User reviews play a vital role in understanding the real-world experiences of hoteliers who have utilised HotelRunner. While individual experiences may vary, HotelRunner has generally received positive reviews for its comprehensive features, ease of use, and reliable support. Here are some key points from user reviews:


Comprehensive Feature Set: Users appreciate the wide range of features offered by HotelRunner, including online booking management, channel management, reservation management, guest communication, revenue management, and reporting. The system provides a holistic solution for managing various aspects of hotel operations.


User-Friendly Interface: HotelRunner is praised for its intuitive and easy-to-use interface. The system’s layout and navigation are designed to simplify tasks, reduce training time, and maximise productivity. Users find it easy to learn and navigate through the system, resulting in increased efficiency.


Reliable Support: HotelRunner is known for its responsive and helpful customer support team. Users have reported positive experiences in receiving timely assistance and resolving any technical issues or inquiries promptly. The support team is readily available to provide guidance and ensure a smooth user experience.

Add a Review to This Software
HotelRunner provides a comprehensive solution for hotel management, empowering hoteliers to streamline operations, enhance guest experiences, and maximise revenue. With its tailored pricing options, comprehensive features, user-friendly interface, reliable support, seamless integrations, efficient reservation system, property management functionalities, and training resources, HotelRunner offers a complete solution for hotels of all sizes. By leveraging HotelRunner’s capabilities, hoteliers can optimise their operations, deliver exceptional guest experiences, and achieve success in the dynamic hospitality industry.
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