By Customerly
About Customerly
In today’s highly competitive business landscape, providing exceptional customer experiences is crucial for the success of any company. Customerly is a powerful software solution that aims to revolutionize customer engagement and support by offering a comprehensive suite of tools. In this article, we will delve into the features, pricing, alternatives, and reviews of Customerly, as well as explore why it is a top choice for businesses across various industries.
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Customerly Features
  • Live Chat: Customerly chat widget allows businesses to engage with website visitors in real-time, providing instant support and assistance. The widget is highly customizable, enabling businesses to match their brand's look and feel.
  • Customerly Email Marketing: With Customerly, businesses can create and send personalized email campaigns to nurture leads and retain existing customers. The platform provides powerful automation features, allowing for targeted and timely messaging
  • Customerly CRM: Customerly's built-in CRM helps businesses organize and manage customer data effectively. It provides a centralized hub for storing customer information, tracking interactions, and segmenting contacts based on various criteria.
  • Customerly Onboarding: The onboarding feature simplifies the process of welcoming new users and guiding them through the product or service. It enables businesses to create personalized onboarding experiences that drive user adoption and engagement.
Why Choose Customerly?
Customerly offers several compelling reasons why businesses should consider using their platform:

  1. Customerly Integration: Customerly seamlessly integrates with popular tools and platforms such as Slack, WordPress, Shopify, and more. This ensures smooth data synchronization and enhances overall workflow efficiency.
  2. Easy-to-Use Interface: Customerly boasts a user-friendly interface that requires no technical expertise. The intuitive dashboard and drag-and-drop editor make it easy for businesses to create and manage their customer engagement and support campaigns.
  3. Personalization at Scale: Customerly’s extensive personalization capabilities allow businesses to tailor their interactions with customers based on their preferences and behaviors. This personal touch helps build stronger relationships and fosters customer loyalty.
  4. Customerly customer support: Customerly provides excellent customer support, offering timely assistance via chat, email, and knowledge base resources. Their support team is known for being responsive and knowledgeable, ensuring businesses receive the help they need promptly.

Who is Customerly for?
Customerly  caters to a wide range of industries and can be beneficial for various roles within a company. Here are some of the target users for Customerly:

  1. Customer Support Teams: Customerly is particularly useful for customer support teams who need to provide efficient and personalized assistance to customers. It offers features like Customerly live chat, a ticketing system, and a knowledge base to streamline customer support processes and improve response times.
  2. Sales and Marketing Professionals: Customerly provides tools that can support sales and marketing efforts. Features like email marketing, lead generation forms, and customer segmentation help sales and marketing teams engage with leads, nurture relationships, and convert prospects into customers.
  3. Product Managers: Product managers can leverage Customerly to gather user feedback and insights. The platform offers surveys and feedback collection tools that enable product managers to understand customer needs, gather feature requests, and make data-driven product decisions.
  4. E-commerce Businesses: Customerly is well-suited for e-commerce businesses aiming to improve customer engagement and conversion rates. The live chat and automation features can assist in addressing customer queries, recovering abandoned carts, and delivering personalized customer experiences.
  5. SaaS Companies: Software-as-a-Service (SaaS) companies can benefit from Customerly’s features to onboard new users, provide proactive support, and retain customers. The platform offers in-app messaging, user segmentation, and customer success tools to enhance the user experience and reduce churn.
  6. Startups and Small Businesses: Customerly’s user-friendly interface and affordable pricing options make it accessible for startups and small businesses looking for a comprehensive customer messaging solution. It enables them to provide exceptional customer support and build strong customer relationships without the need for extensive resources.
  7. Agencies: Marketing agencies or consulting firms can use Customerly to manage customer communication and engagement on behalf of their clients. The platform’s multi-account support and collaboration features allow agencies to efficiently handle customer messaging across multiple clients from a single dashboard.

While the above list outlines common user groups, Customerly can be tailored to various other industries and roles that require effective customer communication and engagement. Ultimately, any business that values personalized customer interactions and aims to deliver exceptional customer experiences can benefit from Customerly’s features and capabilities.

Customerly Pricing
Customerly offers a range of pricing plans to suit businesses of different sizes and needs. Their plans include:

  • Essential Plan  $7 /month

For small businesses seeking a simple and effortless solution to generate more leads and engage with customers effectively

  • Startup Plan: $39 /month

Empower your team to drive growth through seamless communication and personalized customer experiences.

  • Pro Plan: $82/month

Elevate your customer service and satisfaction to new heights with comprehensive features designed for established companies.

  • Enterprise Plan: $249 /month

Empower your large team with the ultimate customer service and marketing automation tool for unparalleled success.

Customers can choose between monthly and annual billing options, with discounts available for annual subscriptions.

Customerly Alternatives
There are several alternatives to Customerly that offer similar customer messaging and engagement capabilities. Here are some popular options:


  1. Intercom: Intercom is a widely-used customer messaging platform that offers live chat, email marketing, and customer support tools. It provides features for targeted messaging, customer segmentation, and automation to enhance customer interactions and drive engagement.
  2. Zendesk: Zendesk is a comprehensive customer service and support platform that includes features like live chat, ticketing system, knowledge base, and customer relationship management (CRM). It enables businesses to provide seamless support across multiple channels and offers integrations with various third-party tools.
  3. Drift: Drift is a conversational marketing and sales platform that focuses on live chat and chatbot capabilities. It offers features for lead generation, customer messaging, and automated chatbots to drive personalized interactions and improve customer engagement.
  4. Freshchat: Freshchat is a modern messaging software designed for customer engagement and support. It provides live chat, in-app messaging, and chatbot functionalities. Freshchat offers features like customer segmentation, AI-powered chatbots, and integrations with popular CRM and helpdesk tools.
  5. Help Scout: Help Scout is a customer support platform that offers shared inbox functionality, email management, and collaboration features. It focuses on email-based customer communication and provides tools to streamline support workflows and deliver personalized responses.


Customerly is an all-in-one customer engagement and support platform designed to help businesses build strong relationships with their customers. It offers a wide range of tools, including live chat, email marketing, CRM, and onboarding features. By combining these functionalities into a single platform, Customerly enables businesses to streamline their communication efforts and deliver personalized experiences at scale.

Customerly Comparison
When comparing Customerly with its alternatives, it’s essential to consider specific factors such as features, pricing, ease of use, and integration options. Each platform has its unique strengths and weaknesses, so it’s crucial to assess them based on your business requirements and objectives.

Customerly stands out with its seamless integration capabilities, comprehensive feature set, and user-friendly interface. It offers a strong focus on personalization, allowing businesses to deliver tailored experiences to their customers. However, it may not have the same level of specialization in certain areas as some of its competitors.

Intercom excels in providing robust chat and messaging functionalities, making it a top choice for businesses prioritizing real-time communication. Zendesk, on the other hand, offers a broader range of customer support features, including ticket management and knowledge base management. Freshdesk is known for its simplicity and ease of use, making it a suitable option for businesses seeking a straightforward customer support solution.

Ultimately, the choice between Customerly and its alternatives depends on your specific business needs, budget, and the importance you place on each feature.

Customerly Reviews
Customerly has garnered positive reviews from users across various industries. Customers praise its ease of use, customer support, and the effectiveness of its engagement tools. The platform’s ability to streamline communication, provide automation features, and deliver personalized experiences has received significant acclaim.

Users appreciate the seamless integration options with popular third-party tools and platforms, allowing for a more streamlined workflow. The onboarding feature has also received positive feedback for its effectiveness in guiding new users and driving adoption.

While some users have reported minor issues or feature requests, overall, the sentiment towards Customerly remains overwhelmingly positive, with businesses highlighting the platform’s impact on customer engagement and support.

Add a Review to This Software
Customerly is a comprehensive customer engagement and support platform that empowers businesses to deliver exceptional experiences to their customers. With features like live chat, email marketing, CRM, and onboarding, Customerly provides a powerful suite of tools for businesses of all sizes and industries.

The platform’s seamless integration options, user-friendly interface, and focus on personalization make it a top choice for businesses seeking to enhance their customer engagement efforts. While there are alternative platforms available, Customerly’s unique combination of features, pricing plans, and positive reviews solidifies its position as a leader in the market.

Whether you are a startup, small business, or enterprise, Customerly can help you build stronger customer relationships, improve customer support, and drive business growth in today’s highly competitive landscape.

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