Altitude Xperience: Empowering Exceptional Customer Engagement
Altitude Xperience is a leading contact centre software designed to meet the diverse needs of modern businesses. With a comprehensive set of features, seamless integration capabilities, and reliable support services, Altitude Xperience empowers organisations to elevate their customer engagement and foster long-lasting relationships.
Five9: Five9 is a cloud-based contact centre software known for its scalability and omnichannel capabilities. It offers features like automatic call distribution, IVR, predictive dialer, and real-time reporting.
Genesys Cloud: Genesys Cloud is a comprehensive cloud contact centre solution that combines voice, chat, email, and social media channels. It offers advanced routing, analytics, workforce management, and CRM integrations.
Organisations should evaluate these alternatives based on their specific needs, budget, scalability requirements, and desired features to make an informed decision.
- Knowledge Base and Documentation: Altitude Software provides an extensive knowledge base and documentation that includes user guides, implementation guides, FAQs, and troubleshooting resources. These resources empower organisations to find answers to common questions and resolve issues independently.
- Training and Onboarding: Altitude Xperience offers training programs and onboarding sessions to help organisations and their agents become proficient in using the software. These training sessions cover various aspects of Altitude Xperience and provide insights into best practices for contact centre management.
- Go-Live and Support: Once the solution is successfully tested and training is complete, the Altitude Xperience solution is ready to go live. The Altitude Xperience team provides ongoing support to address any issues or questions that may arise during the initial stages of adoption.
- Testing and Training: The implemented solution is thoroughly tested to ensure its functionality, performance, and compatibility with the organisation's environment. Training sessions are conducted to familiarise agents and supervisors with the system's features and best practices.
Data Migration: If the organisation is transitioning from an existing contact centre solution, data migration may be required. The Altitude Xperience team assists in migrating relevant customer data, interaction history, and configurations to ensure a seamless transition.
Integration with Existing Systems: Altitude Xperience integrates with various CRM, ticketing, and other business systems to enable smooth data exchange and provide a unified view of customer information. This integration ensures agents have access to relevant data during customer interactions.
Testing and Training: The implemented solution is thoroughly tested to ensure its functionality, performance, and compatibility with the organisation’s environment. Training sessions are conducted to familiarise agents and supervisors with the system’s features and best practices.
Go-Live and Support: Once the solution is successfully tested and training is complete, the Altitude Xperience solution is ready to go live. The Altitude Xperience team provides ongoing support to address any issues or questions that may arise during the initial stages of adoption.
Deployment Model: Altitude Xperience offers both cloud-based (SaaS) and on-premises deployment options. Cloud-based solutions often involve a subscription-based pricing model, while on-premises deployments may entail a one-time licensing fee.
Number of Users: The number of users or agents who will be utilising the platform can impact the overall cost. organisations can choose the number of licences based on their agent requirements.
Features and Modules: Altitude Xperience offers a range of features and modules that can be added as needed. The pricing may vary depending on the specific functionalities an organisation chooses to include.
Customisation and Support: organisations may opt for additional customisation, training, and support services, which could influence the overall pricing.
To obtain accurate and up-to-date pricing details for Altitude Xperience, interested organisations are encouraged to contact Altitude Software or its authorised resellers. A detailed discussion with the Altitude Xperience team can help organisations understand the costs associated with their unique requirements.
- Omnichannel Communication: Altitude Xperience enables seamless interaction across multiple channels, including voice, email, chat, social media, SMS, and more. This omni channel capability allows organisations to provide consistent customer support across various platforms.
- Intelligent Routing: Altitude Xperience incorporates advanced routing algorithms to ensure that customer inquiries are directed to the most suitable and available agent. Intelligent routing enhances first-call resolution and reduces wait times, leading to improved customer satisfaction.
- Interactive Voice Response (IVR): Altitude Xperience's IVR system automates call handling by allowing customers to interact with pre-recorded messages and make selections using touch-tone or speech recognition. This streamlines the call flow and improves overall efficiency.
- Predictive Dialer: Altitude Xperience's predictive dialer optimises outbound calling by automatically dialling multiple numbers simultaneously and connecting agents to live calls. This feature increases agent productivity and ensures maximum call connect rates.
- Workforce Management: Altitude Xperience offers workforce management capabilities to help organisations optimize agent schedules, forecast call volumes, and manage agent adherence to schedules. This ensures that the contact centre operates at peak efficiency.
- CRM Integration: Altitude Xperience seamlessly integrates with popular customer relationship management (CRM) platforms, enabling agents to access customer data and interaction history during conversations. This integration enhances agent productivity and enables personalised customer interactions.
Reviews can provide valuable insights into various aspects of Altitude Xperience, including its ease of use, scalability, reliability, customer support, and overall satisfaction. organisations can refer to popular review platforms, technology forums, and contact centre industry websites to find user reviews and testimonials related to Altitude Xperience.
It’s important to note that individual experiences may vary, and organisations should consider reviews in conjunction with their specific requirements and objectives. Engaging in direct conversations with Altitude Xperience users or seeking recommendations from industry peers can also offer valuable perspectives when evaluating the solution.
