Sharpen: Revolutionizing Contact Centers with Powerful Features and Seamless Integration

What is Sharpen?
Sharpen is a leading software company specializing in contact center solutions. With its innovative platform, Sharpen empowers businesses to optimize their customer service operations, enhance agent productivity, and drive customer satisfaction. By providing a comprehensive suite of tools and features, Sharpen enables organizations to deliver seamless customer experiences across multiple channels.
Who is Sharpen For?
Sharpen caters to a wide range of businesses across various industries that operate contact centers. Whether you are a small business looking to enhance customer service or a large enterprise managing high call volumes, Sharpen can be tailored to meet your specific requirements. Its scalable nature makes it suitable for businesses of all sizes.
Why Choose Sharpen?
  • Scalability: Sharpen's platform is designed to scale alongside your business. Whether you have a small team or a large enterprise-level contact center, Sharpen can accommodate your needs, ensuring seamless growth without compromising performance.
  • Ease of Implementation: Sharpen's implementation process is streamlined and hassle-free. With their expert guidance and support, businesses can quickly onboard the platform and start leveraging its powerful features without significant disruptions to their operations.
  • Intuitive User Interface: Sharpen's user-friendly interface makes it easy for agents and supervisors to navigate the platform, reducing training time and ensuring a smooth adoption process.
  • Exceptional Sharpen Support: Sharpen provides comprehensive support to its customers, including onboarding assistance, training resources, and ongoing technical support. Their dedicated team is committed to helping businesses make the most of their contact center solution.
Sharpen Alternatives
While Sharpen provides a comprehensive contact center solution, it is always beneficial to explore alternatives to ensure you select the best fit for your business. Some notable alternatives to Sharpen include:

 

  • Genesys Cloud: Genesys Cloud is a powerful contact center solution known for its scalability, extensive feature set, and strong integrations. It offers omnichannel support, real-time analytics, workforce optimization, and AI capabilities. Genesys Cloud is a suitable alternative for businesses seeking a robust and enterprise-level contact center solution.

 

  • Five9: Five9 is a cloud-based contact center software that offers a range of features, including omnichannel support, intelligent routing, CRM integration, and advanced analytics. With its user-friendly interface and flexible deployment options, Five9 is a popular choice for businesses looking for a reliable and customizable contact center solution.

 

  • Talkdesk: Talkdesk is a cloud-based contact center platform that focuses on delivering exceptional customer experiences. It offers features such as omnichannel support, intelligent routing, AI-driven analytics, and workforce engagement tools. Talkdesk is renowned for its ease of use and quick implementation, making it a suitable alternative for businesses aiming for rapid deployment.

 

  • Zendesk Talk: Zendesk Talk is a cloud-based contact center solution that seamlessly integrates with the popular Zendesk customer service platform. It provides features such as call routing, real-time analytics, and call recording. Zendesk Talk is an ideal alternative for businesses already utilizing Zendesk for their customer support needs and looking to consolidate their communication channels.

Sharpen Comparison
Here’s a comparison between Sharpen and two specific alternatives: Five9 and Genesys Cloud.

 

  • Sharpen:

   – Features: Sharpen is a cloud-based contact center platform that offers features such as omnichannel routing, call recording, workforce management, and real-time analytics. It focuses on providing a unified and intuitive interface for agents to handle customer interactions efficiently.

   – Pricing: Sharpen offers flexible pricing options based on the specific needs and scale of the organization. It is advisable to contact Sharpen directly to get detailed pricing information.

   – User Experience: Sharpen emphasizes an intuitive and user-friendly interface, allowing agents to navigate seamlessly through different channels and access customer information easily. The platform aims to simplify agent workflows and enhance customer interactions.

   – Customer Support: Sharpen provides customer support through various channels, including phone, email, and online documentation. They are known for responsive and helpful customer service.

   – Integration: Sharpen integrates with popular CRM systems, such as Salesforce and Microsoft Dynamics, to streamline customer data and enhance agent productivity.

 

  • Five9:

   – Features: Five9 is a cloud-based contact center software that offers features such as omnichannel routing, automatic call distribution, interactive voice response, and workforce optimization tools. It provides a comprehensive suite of functionalities to handle customer interactions effectively.

   – Pricing: Five9 offers different pricing plans based on the specific needs of businesses, including options for small businesses and enterprise-level solutions. The pricing structure may vary based on the required features and scale of operations.

   – User Experience: Five9 provides a user-friendly interface with intuitive navigation and customizable dashboards. It offers tools to enhance agent productivity and streamline customer interactions.

   – Customer Support: Five9 offers customer support through various channels, including phone, email, and online resources. They provide training materials and a knowledge base to assist users.

   – Integration: Five9 integrates with popular CRM systems, such as Salesforce, Microsoft Dynamics, and Oracle, to ensure seamless data synchronization between the contact center and customer database.

 

  • Genesys Cloud:

   – Features: Genesys Cloud is a cloud-based contact center platform that offers a wide range of features, including omnichannel routing, workforce optimization, AI-powered analytics, and self-service options. It provides a comprehensive solution to manage customer interactions across multiple channels.

   – Pricing: Genesys Cloud offers flexible pricing options based on the specific needs and scale of the organization. It is advisable to contact Genesys directly for detailed pricing information.

   – User Experience: Genesys Cloud provides a user-friendly interface with customizable dashboards and real-time analytics. It offers tools to empower agents and supervisors to deliver personalized customer experiences.

   – Customer Support: Genesys Cloud provides customer support through various channels, including phone, email, and an online community. They offer training resources and documentation to assist users.

   – Integration: Genesys Cloud integrates with popular CRM systems and third-party applications to ensure seamless data integration and enhance customer interactions.

Pricing
Sharpen offers flexible pricing plans tailored to the unique needs of each customer. Try sharpen demo fo taking sharpen trial.The pricing structure takes into account factors such as the number of agents, desired features, and level of support. The pricing plans are as follow :

 

  • CCaaS Foundations : $79 per license

 

  • OmniChannel Growth: $115 per license

 

  • OmniChannel Custom: $139 per license

Sharpen Features
  • Omnichannel Support: Sharpen contact centers with the ability to handle customer interactions across various channels, including voice, email, chat, SMS, and social media. This ensures a consistent and personalized experience for customers, regardless of the communication channel they choose.
  • Intelligent Routing: The platform utilizes advanced algorithms to intelligently route customer interactions to the most suitable agents based on skillset, availability, and workload. This enables contact centers to achieve optimal efficiency and minimize customer wait times.
  • Real-time Analytics: Sharpen provides powerful analytics and reporting capabilities, allowing businesses to gain valuable insights into their contact center performance. Managers can monitor key metrics, track agent productivity, and identify areas for improvement to enhance overall operational efficiency.
  • CRM Shrpen Integration: Sharpen seamlessly integrates with popular customer relationship management (CRM) systems, enabling agents to access relevant customer information during interactions. This integration streamlines workflows, eliminates data duplication, and enhances agent productivity.
  • Quality Management: Sharpen offers robust quality management tools, including call monitoring, agent coaching, and evaluation capabilities. These features enable supervisors to provide timely feedback, improve agent performance, and ensure consistent service quality.
  • Agent Collaboration and Assistance: Sharpen facilitates agent collaboration through features like internal chat, call conferencing, and call monitoring. Supervisors can assist agents in real-time, listen to calls, and provide guidance or support as needed.
Sharpen Reviews
Sharpen has garnered positive reviews from customers across various industries. Users appreciate the platform’s intuitive interface, comprehensive feature set, and the exceptional support provided by the Sharpen team. The ability to scale as businesses grow and the seamless integration with existing systems are also highlighted as key strengths. Furthermore, customers value Sharpen’s real-time analytics capabilities, which help them gain valuable insights for optimizing their contact center operations.
Conclusion
Sharpen stands out as a leading contact center solution, offering a wide range of features to optimize customer service operations. With its robust omnichannel support, intelligent routing, real-time analytics, and CRM integration, Sharpen empowers businesses to deliver exceptional customer experiences. Its ease of implementation, scalability, and dedicated support make it a preferred choice for contact centers of all sizes.

 

While Sharpen provides a comprehensive solution, it is important to explore alternatives like Genesys Cloud, Five9, Talkdesk, and Zendesk Talk to determine the best fit for your business. Conducting a thorough comparison and considering factors such as features, scalability, integration capabilities, pricing, and customer reviews will ensure that you select the contact center solution that aligns with your specific needs and goals.

AuthorNilesh Tyagi
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