Freshdesk CRM: Why It’s a Top Choice for Businesses
- Enhanced Customer Support: Freshdesk CRM enables businesses to provide top-notch customer support by efficiently managing customer inquiries, resolving issues promptly, and tracking customer interactions.
- Increased Efficiency: With Freshdesk CRM's automation features, businesses can streamline their support processes and reduce manual workloads. This leads to increased efficiency and productivity within the customer support team.
- Improved Collaboration: Freshdesk CRM promotes collaboration across different teams and departments by providing a centralized platform for customer interactions. It allows seamless sharing of information, ensuring that everyone is on the same page.
- Better Customer Insights: Through Freshdesk CRM's reporting and analytics capabilities, businesses gain valuable insights into customer behavior, preferences, and support performance. These insights help in making data-driven decisions and enhancing the overall customer experience.
- Scalability: Freshdesk CRM is suitable for businesses of all sizes. It can accommodate the growing needs of a small business and scale up to meet the demands of large enterprises.
Efficient ticket management is at the core of Freshdesk CRM’s functionality. The software provides a user-friendly interface that allows businesses to capture, organize, and track customer support tickets effectively. Incoming customer queries can be automatically converted into tickets, ensuring that no customer request goes unnoticed. Freshdesk CRM enables businesses to assign tickets to specific agents or teams based on predefined rules or manual assignment. The software also offers features like ticket prioritization, SLA management, and ticket merging, streamlining the resolution process and ensuring that customer inquiries are handled promptly and efficiently.
Freshdesk CRM Automation:
Automation is a key strength of Freshdesk CRM, enabling businesses to streamline their support operations and reduce manual effort. The software provides a robust automation engine that allows businesses to create custom workflows, automate ticket assignments, and trigger specific actions based on predefined conditions. For example, businesses can set up rules to automatically assign tickets to agents with the relevant expertise or escalate critical issues to higher-level support teams. Automation in Freshdesk CRM eliminates manual tasks, reduces human error, and ensures that customer requests are handled consistently and efficiently.
- Freshsales: Freshsales is a CRM software developed by Freshworks, the same company that created Freshdesk. The integration between Freshdesk and Freshsales allows you to sync customer data, tickets, and other relevant information between the two platforms, ensuring a seamless flow of data between your customer support and sales teams.
- Salesforce: Freshdesk offers an integration with Salesforce, one of the leading CRM platforms in the market. This integration enables you to sync customer information, tickets, and support data between Freshdesk and Salesforce, empowering your sales and support teams to work together effectively.
- HubSpot: HubSpot is another widely used CRM platform, and Freshdesk provides integration capabilities with HubSpot as well. By integrating Freshdesk with HubSpot, you can streamline your customer support and sales processes, ensuring a unified view of your customer interactions and activities.
These are just a few examples of CRM platforms that can be integrated with Freshdesk. Depending on your specific CRM requirements, there may be additional integrations available. To set up these integrations, you can usually find step-by-step instructions and configuration options within the Freshdesk application or consult their documentation and support resources.
- Free Plan :
Get going for free for ₹0
Up to 10 agents
- Growth Plan :
Intuitive, industry-leading support for growing businesses
₹999/agent/month, billed annually
₹1199 /agent/month, billed monthly
- Pro Plan :
Advanced automation for high performance
₹3599 /agent/month, billed annually
₹4299 /agent/month, billed monthly
- Enterprise Plan :
Fully featured with bots for enterprise-level support
₹5699 /agent/month, billed annually
₹6899 /agent/month, billed monthly
- Ticket Management: Freshdesk CRM provides a centralized platform for managing customer support tickets. It allows businesses to capture, track, and resolve customer issues efficiently.
- Automation: Freshdesk CRM automates repetitive tasks, such as ticket assignment, escalation, and follow-up, saving valuable time for customer support teams. Automation ensures that critical customer requests are not overlooked.
- Integrations: Freshdesk CRM seamlessly integrates with various third-party applications, including popular tools like Slack, Salesforce, Jira, and Google Analytics. These integrations enable businesses to consolidate their customer data and enhance collaboration across different departments.
- Reporting and Analytics: Freshdesk CRM provides comprehensive reporting and analytics capabilities, allowing businesses to gain insights into their customer support performance. It offers detailed reports on ticket volumes, response times, customer satisfaction, and agent productivity.
- Customization: Freshdesk CRM offers extensive customization options, allowing businesses to tailor the software to their specific needs. Companies can create custom ticket fields, workflows, and automate processes based on their unique requirements.
- “Reliable platform, excellent customer service.” – Ibeth D. Mid-Market(51-1000 emp.)
- “Freshdesk Review: A must have Service for IT workers!” – Muhammed H. Mid-Market(51-1000 emp.)
- “Customer service tickets made easy!” – Rosario O. Enterprise(> 1000 emp.)
- “Configurable and Easy to Use Platform with Easy Automation” – Joe M. Small-Business(50 or fewer emp.)
