Altitude Xperience is a leading contact centre  software designed to meet the diverse needs of modern businesses. With a comprehensive set of features, seamless integration capabilities, and reliable support services, Altitude Xperience empowers organisations to elevate their customer engagement and foster long-lasting relationships.

This article delves into the various aspects of Altitude Xperience, exploring its pricing options, key features, implementation process, available demo, alternatives in the market, customer support services, trial opportunities, user reviews, and integration capabilities.

Altitude Xperience empowers contact centres to handle customer interactions across multiple channels, including phone calls, emails, chats, social media, and SMS. With omnichannel capabilities, agents can seamlessly switch between channels and provide consistent support regardless of the customer’s preferred communication method.

Altitude Xperience Implementation

The implementation process of Altitude Xperience is designed to be seamless and efficient, ensuring minimal disruption to the organisation’s existing operations. The implementation process typically involves the following steps:

Data Migration: If the organisation is transitioning from an existing contact centre  solution, data migration may be required. The Altitude Xperience team assists in migrating relevant customer data, interaction history, and configurations to ensure a seamless transition.

Integration with Existing Systems: Altitude Xperience integrates with various CRM, ticketing, and other business systems to enable smooth data exchange and provide a unified view of customer information. This integration ensures agents have access to relevant data during customer interactions.

Testing and Training: The implemented solution is thoroughly tested to ensure its functionality, performance, and compatibility with the organisation’s environment. Training sessions are conducted to familiarise agents and supervisors with the system’s features and best practices.

Go-Live and Support: Once the solution is successfully tested and training is complete, the Altitude Xperience solution is ready to go live. The Altitude Xperience team provides ongoing support to address any issues or questions that may arise during the initial stages of adoption.

Altitude Xperience Demo

Organisations interested in exploring the capabilities of Altitude Xperience can request a demo from the Altitude Software website or contact their sales representatives directly. A demo provides an opportunity to witness firsthand how Altitude Xperience can address specific contact centre  challenges and improve customer engagement.

While Altitude Xperience is a robust contact centre  solution, organisations may also consider exploring alternative options in the market to evaluate which best aligns with their requirements. Some popular alternatives to Altitude Xperience include:

Five9: Five9 is a cloud-based contact centre  software known for its scalability and omnichannel capabilities. It offers features like automatic call distribution, IVR, predictive dialer, and real-time reporting.

Genesys Cloud: Genesys Cloud is a comprehensive cloud contact centre  solution that combines voice, chat, email, and social media channels. It offers advanced routing, analytics, workforce management, and CRM integrations.

Organisations should evaluate these alternatives based on their specific needs, budget, scalability requirements, and desired features to make an informed decision.

Deployment Model: Altitude Xperience offers both cloud-based (SaaS) and on-premises deployment options. Cloud-based solutions often involve a subscription-based pricing model, while on-premises deployments may entail a one-time licensing fee.

Number of Users: The number of users or agents who will be utilising the platform can impact the overall cost. organisations can choose the number of licences based on their agent requirements.

Features and Modules: Altitude Xperience offers a range of features and modules that can be added as needed. The pricing may vary depending on the specific functionalities an organisation chooses to include.

Customisation and Support: organisations may opt for additional customisation, training, and support services, which could influence the overall pricing.

To obtain accurate and up-to-date pricing details for Altitude Xperience, interested organisations are encouraged to contact Altitude Software or its authorised resellers. A detailed discussion with the Altitude Xperience team can help organisations understand the costs associated with their unique requirements.

Knowledge Base and Documentation: Altitude Software provides an extensive knowledge base and documentation that includes user guides, implementation guides, FAQs, and troubleshooting resources. These resources empower organisations to find answers to common questions and resolve issues independently.

Training and Onboarding: Altitude Xperience offers training programs and onboarding sessions to help organisations and their agents become proficient in using the software. These training sessions cover various aspects of Altitude Xperience and provide insights into best practices for contact centre  management.

Altitude Xperience Trial

To allow organisations to experience the capabilities of Altitude Xperience firsthand, Altitude Software may offer a trial period or a proof-of-concept (POC) opportunity. During this trial period, organisations can explore the features, test the functionalities, and assess how Altitude Xperience aligns with their contact centre  requirements.

The trial period typically allows organisations to use a limited version of Altitude Xperience for a defined period. This enables organisations to gain practical insights into the software’s performance, usability, and its ability to meet their specific needs. organisations interested in an Altitude Xperience trial are advised to reach out to the Altitude Software team to discuss trial opportunities and evaluate the suitability of the solution for their contact centre  environment.

Altitude Xperience offers standard integration interfaces, APIs (Application Programming Interfaces), and web services that enable seamless data exchange between Altitude Xperience and other systems. These integrations facilitate a unified view of customer information, streamlined workflows, and efficient information sharing across the organisation.

Reviews can provide valuable insights into various aspects of Altitude Xperience, including its ease of use, scalability, reliability, customer support, and overall satisfaction. organisations can refer to popular review platforms, technology forums, and contact centre  industry websites to find user reviews and testimonials related to Altitude Xperience.

It’s important to note that individual experiences may vary, and organisations should consider reviews in conjunction with their specific requirements and objectives. Engaging in direct conversations with Altitude Xperience users or seeking recommendations from industry peers can also offer valuable perspectives when evaluating the solution.