Cloud Communications and Collaboration: Evolve IP’s cloud communications and collaboration services provide businesses with a unified platform for all their communication needs. This includes voice services, video conferencing, messaging, and collaboration tools.

Contact centre as a Service (CCaaS): Evolve IP’s CCaaS solution helps businesses deliver exceptional customer experiences through efficient call routing, intelligent analytics, and seamless integration with CRM systems.

Virtual Workspaces: Evolve IP’s virtual workspace solutions enable businesses to access their applications and data securely from any device or location, providing flexibility and productivity for remote and mobile workers.

Disaster Recovery as a Service (DRaaS): Evolve IP’s DRaaS solutions ensure that businesses can quickly recover their critical systems and data in the event of a disaster, minimizing downtime and ensuring business continuity.

Desktop as a Service (DaaS): Evolve IP’s DaaS offerings provide businesses with virtual desktop infrastructure, allowing employees to access their desktop environments and applications securely from any device.

Evolve IP Implementation

Implementing Evolve IP’s cloud services involves a well-defined process to ensure a smooth transition and optimal utilization of the services. Here are some key steps typically involved in the implementation process:

Assessment and Planning: Evolve IP’s implementation team assesses the existing infrastructure and business requirements to determine the most suitable services and deployment strategies.

Configuration and Customization: The Evolve IP team configures the cloud services based on the specific needs of the business, ensuring seamless integration with existing systems and workflows. Customizations, if required, are implemented during this phase.

Data Migration and Onboarding: If data migration is necessary, Evolve IP’s experts assist in migrating data from legacy systems to the cloud environment. Onboarding involves provisioning user accounts, setting up permissions, and providing training and support to ensure a smooth transition for end-users.

Testing and Validation: Before going live, thorough testing is conducted to validate the functionality, performance, and security of the implemented solutions. Any necessary adjustments or fine-tuning are made during this phase.

Go-Live and Post-Implementation Support: Once the implementation is complete, the cloud services go live, and users start utilising the solutions. Evolve IP’s support team remains available to address any post-implementation issues, provide training, and ensure a seamless experience.

It is important to note that the implementation process may vary based on the specific services chosen and the complexity of the organisation’s requirements. Evolve IP’s experienced implementation team guides businesses through the entire process to ensure successful adoption of the cloud services.

Evolve IP Demo

To help businesses evaluate the suitability of its services, Evolve IP offers demo options. The demo allows businesses to explore the features and functionalities of the chosen services in a simulated environment. It provides an opportunity to experience the user interface, test out key features, and understand how the services align with their specific needs. The Evolve IP website typically provides information on how to request a demo, including filling out a form or contacting their sales team directly.

RingCentral: RingCentral offers cloud communications and collaboration solutions, including voice, video, and messaging services, along with team collaboration tools.

8×8: 8×8 provides cloud-based communication solutions, contact centre services, and team messaging platforms to enhance business communication and collaboration.

Vonage: Vonage offers a range of cloud-based communication solutions, including voice services, video conferencing, contact centre services, and team collaboration tools.

Microsoft Teams: Microsoft Teams combines chat, video meetings, file storage, and application integration into a single platform, offering robust collaboration capabilities.

Cisco Webex: Cisco Webex provides a suite of collaboration tools, including video conferencing, webinars, team messaging, and file sharing.

Businesses should carefully evaluate their specific requirements and compare the features, pricing, and integration capabilities of these alternatives to Evolve IP to determine the best fit for their organisation.

Technical Support: Evolve IP’s technical support team is available to address any technical issues or challenges that arise during the implementation and usage of the services. Support is provided through various channels, such as phone, email, and online chat.

Training and Documentation: Evolve IP offers training resources and documentation to help businesses understand and effectively utilise the features and functionalities of their cloud services. This may include user guides, video tutorials, knowledge bases, and online training sessions.

Account Management: Dedicated account managers are assigned to businesses using Evolve IP’s services. These account managers serve as points of contact for ongoing support, escalations, and relationship management.

Service Level Agreements (SLAs): Evolve IP typically provides SLAs that outline the guaranteed levels of service availability, response times, and issue resolution timelines. SLAs ensure that businesses receive the support they need within agreed-upon parameters.